Hotel Mocawa Plaza

COOKIES POLICY - HOTEL MOCAWA PLAZA

In order to understand your preferences and improve service to all its users, Hotel Mocawa Plaza uses cookies on its official website: www.hotelmocawaplaza.com . Below, we provide information about the use of cookies and how you, as a user, can manage them.

DEFINITION OF COOKIES

A "cookie" is a file downloaded to a user's device when accessing certain websites. This file collects information about their browsing experience. This information allows us to understand these habits and implement improvements to offer a more efficient and secure service.

Cookies are not spam, they do not contain viruses, and they do not pose any threats to the user's device or browser.

PURPOSES OF COOKIES

Hotel Mocawa Plaza will use cookies to identify user behavior on its website, including preferences and browsing patterns. This information will be used to:

- Evaluate and improve the customer service experience.
- Promotional, commercial and advertising purposes related to Hotel Mocawa Plaza.
- Optimize the usability, functionality, and services offered on the website.
- Hotel Mocawa Plaza may share this information with strategic partners solely for the purposes mentioned above and in accordance with the principles of confidentiality and data protection.

ACCEPTANCE OF THE USE OF COOKIES

When you start browsing the Hotel Mocawa Plaza website, you will be asked to authorize the use of cookies in accordance with this policy.

If this policy is updated, this authorization will be requested again.

If the user does not accept this policy, Hotel Mocawa Plaza will not store or use cookies during browsing.

USER RIGHTS

Once this policy is authorized, the user, as the owner of their data, will have the rights enshrined in Law 1581 of 2012 and other applicable regulations, including:

a) View, update, and rectify the information collected through cookies.
b) Request proof of the authorization granted.
c) Submit requests, complaints, or claims regarding the use of cookies.
d) Revoke authorization for the use of cookies at any time.

TYPES OF COOKIES USED

According to the owner:

- Own cookies: These belong to the Hotel Mocawa Plaza website.
- Third-party cookies: Used by third-party providers for advertising or analytical purposes.

According to its duration:
- Session cookies: These are deleted when you close your browser.
- Persistent cookies: These remain on the device until the user deletes them or they expire.

According to its purpose:
- Technical and functional cookies: To improve the user experience.
- Analytical cookies: To evaluate browsing behavior.
- Advertising cookies: To display personalized content.

HOW TO DISABLE COOKIES?

You can configure your browser to allow, block, or delete cookies installed on your computer. Here's how to do this depending on your browser:

- Chrome: https://support.google.com/chrome/answer/95647?hl=es
- Microsoft Edge: https://support.microsoft.com/es-es/windows/administrar-cookies-en-microsoft-edge-ver-permita-blockar-eliminar-y-usar-168dab11-0753-043d-7c16-ede5947fc64d
- Safari for IOS: https://support.apple.com/es-es/HT201265
- Mozilla Firefox: https://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-?redirectlocale=en-US&redirectslug=Cookies

SAFETY RECOMMENDATIONS

- Keep your browser and plugins updated.
- Periodically delete browsing data and cookies.
- Always read your browser's messages before accepting new cookies.
- Use private browsing if accessing from public devices.
- Run antivirus scans regularly to protect your computer.

PETITIONS, COMPLAINTS OR CLAIMS

To exercise your rights, as well as to address requests, complaints, or claims related to the use of cookies or other aspects of our services, you can contact us through the following means:

Address: Hotel Mocawa Plaza, Carrera 14 No. 9 Norte – 00, Armenia, Quindío | Colombia. RNT 58589.
Hours of operation: Monday to Friday from 8:00 am to 6:00 pm, and Saturdays from 8:00 am to 12:00 pm.
PBX: +57 300 912 6197 / +57 606 735 9599
Reservations: +57 322 685 6002
Email: reservas@hotelmocawaplaza.com
National Sales Executive: +57 310 215 0475 / +57 317 572 9288
Bogotá Sales Executive: +57 310 244 1317 / +57 317 572 9267

You can also visit our official website www.hotelmocawaplaza.com , where you'll find additional contact options and personalized attention to address any concerns.